I was struggling for weeks to figure out why my new dishwasher wasn't working properly. Glasses were coming out with cloudy spots, residue and even some etching.
I used only the best dishwasher soap and rinse aid. I tried running bleach and vinegar through the washer. We even had a repair man come out to whom my husband pointed out a clogged part and his response was, "Good, because if we didn't find anything wrong I'd have to charge you for the house call." That really stumped me since he didn't even look over the dishwasher to find a problem. Apparently the contract company is more interested in collecting money than fixing dishwashers. But I digress.
We searched troubleshooting online and in the washer manual. I checked the water temperature, water pressure and water hardness.
Finally, we called our brother in-law who installed the machine, hoping he might pull it out and find a kinked hose. He tightened the hose. Then he looked inside. He immediately spotted the problem. This is why I'm sharing it with you. There is a small arm that extends from the device that sprays water on the top rack. The arm hooks into a clip--or at least it is supposed to. If the arm is shifted by a large dish on the bottom rack, it will slip so that the circular piece is in front of the clip instead of behind it. In that case, the arm does not properly plug into the seal at the back of the dishwasher. This means the pressure is not correct coming out of the sprayer. This also affects the bottom sprayer because once you affect the pressure of one, the other is affected.
After my brother in-law moved the piece into the clip--this is very easy to do--he ran a filthy glass with no detergent through the wash cycle for 5 minutes and the glass came out sparkling! I could tell the difference right away because when we opened the dishwasher mid-cycle, water was shooting out as it used to with our old machine. It had never done that with this dishwasher because the pressure was always wrong.
So if you have spotty glasses or food particles stuck to your dishes, sit on the floor and look at the sprayer under the top rack. Make sure the round end of the arm is behind the clip and watch your dishes come clean!
The side note on the story is that I gave the problem over to God right before it was resolved. He works in big ways (see the Miracle of the Medals story below) and in small ways (like fixing dishwashers) such is his depth of love for us.
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